Deliveries, Returns, and Exchanges

Article 5(a): Delivery and Execution of the Contract

La Buena Vida ensures the delivery of ordered goods in accordance with the shipping terms and delivery times indicated on this page. Delivery may be carried out either by our own drivers or by the Sending Wines service. La Buena Vida reserves the right to deliver goods to minors.

Items ordered through this online store can be delivered to Belgium, the Netherlands, and Germany.

Unless otherwise agreed upon, goods are delivered to the customer's home.

Any visible damage or defect relating to an item, or any other defect that occurs upon delivery, must be immediately reported by the customer to La Buena Vida.

The customer (or a third party designated by them, other than the carrier) assumes the risk of loss or damage from the moment they take physical possession of the goods; if the customer selects a carrier other than the one recommended by La Buena Vida, the risk of loss or damage is assumed by the customer once the product is received by the carrier.

Article 6: Retention of title

Goods remain the exclusive property of La Buena Vida until the customer has made full payment. The customer agrees to notify any third party of this retention of title, particularly in the event of a seizure of goods not yet fully paid for.

Article 7: right of withdrawal

This right applies only to customers who place online orders on La Buena Vida's website in their capacity as consumers.

If this right of withdrawal applies, the customer has the right to cancel their purchase within 14 calendar days, without providing a reason. This 14-day period starts from the day the customer or their representative (excluding the carrier) takes possession of the goods.

To exercise this right of withdrawal, the customer must notify La Buena Vida through a clear and unambiguous written statement, either by mail to the following address: La Buena Vida, Lichtstraat z/n 2400 Mol, Tel. 014/45.13.03, or by email at [email protected]. This statement must be submitted before the end of the withdrawal period. The customer must return the goods to La Buena Vida as soon as possible (within 14 calendar days from the decision to withdraw), using the following address: La Buena Vida, Lichtstraat z/n, 2400 Mol.

If the value of the returned goods has diminished in any way, La Buena Vida reserves the right to claim compensation for any damage resulting from customer use that exceeds what is necessary to establish the nature, characteristics, and proper functioning of the product. Only goods in their original packaging, with all accessories and instructions, will be accepted.

If the customer exercises their right of withdrawal, La Buena Vida will refund all payments received, including standard delivery costs, within 14 calendar days after being notified by the customer. According to the sales contract, La Buena Vida may delay the refund until it has received the returned goods, or until the customer has provided proof of shipment, whichever occurs first.

Additional costs resulting from the customer's choice of a delivery method other than the standard delivery offered by La Buena Vida will not be refunded.

La Buena Vida will make the refund using the same payment method as the one used by the customer for the initial transaction, unless the customer expressly requests a different method; in any case, no fees will be charged to the customer for the refund.

The customer cannot exercise their right of withdrawal for:

• Service contracts once the service has been fully performed if execution began with the consumer's prior express consent, and they acknowledged that they would lose their right of withdrawal once the contract had been fully executed by the business;
• The supply of goods or services whose price depends on fluctuations in the financial market beyond the company's control and which may occur within the withdrawal period;
• The supply of goods made to the consumer's specifications or clearly personalized;
• The supply of goods that may deteriorate or expire rapidly;
• The supply of sealed goods that cannot be returned for health or hygiene reasons and that have been unsealed by the consumer after delivery;
• The supply of goods which, after delivery, are inseparably mixed with other items due to their nature;
• The supply of alcoholic beverages whose price was agreed upon at the time of the sales contract, whose delivery can only take place after thirty days, and whose actual value depends on market fluctuations beyond the company’s control;
• Contracts in which the consumer has specifically requested a visit from the company to carry out urgent maintenance or repairs. If, during this visit, the company provides services in addition to those specifically requested by the consumer or goods other than the spare parts necessary for maintenance or repair, the right of withdrawal applies to those additional services or goods;
• The supply of sealed audio or video recordings or sealed computer software that have been unsealed after delivery;
• The supply of newspapers, periodicals, or magazines, except for subscription contracts to these publications;
• Contracts concluded at a public auction;
• The provision of accommodation services other than for residential purposes, transport, car rental, catering, or services related to leisure activities if the contract provides for a specific date or period of performance;
• The supply of digital content not provided on a tangible medium if execution began with the consumer's prior express consent, and they acknowledged that they would lose their right of withdrawal as a result;
• Betting and lottery services contracts.

Article 8: warranty

The law of September 21, 2004, grants consumers legal rights regarding the sale of consumer goods. Any item is subject to legal warranty starting from the date of purchase or delivery of the item by the first owner. Any commercial warranty does not affect these rights. To invoke the warranty, the customer must present proof of purchase; it is advisable for the customer to keep the product's original packaging.

For items purchased online and delivered to the customer's specified address, the customer must first contact La Buena Vida's customer service; thereafter, the customer will return the item at their own expense to La Buena Vida.

If a defect is discovered, the customer must inform La Buena Vida as soon as possible. In any case, any defect must be reported within two months of its discovery. After this period, the customer loses the right to any repair or replacement.

The warranty (commercial and/or legal) never applies to defects caused by an accident, negligence, fall, abnormal or incorrect use, use for improper purposes, modification or adaptation of the item, improper maintenance, or normal wear and tear.

It also does not apply to items with a shortened lifespan.

After six months from the purchase date, the customer must prove the existence of the defect. The warranty is non-transferable.

Article 9: Customer service

La Buena Vida's customer service can be reached by phone at (+32) 014 45 13 03, by email at [email protected], or by postal mail at the following address: La Buena Vida, Lichtstraat z/n, 2400 Mol. Any complaints can be directed there.

Article 10:penalties in case of Non-payment

Without prejudice to La Buena Vida's other rights and remedies, in the event of non-payment or late payment, the customer will be charged interest of 10% per year on the unpaid amount from the date of default, without prior notice. Additionally, the customer will be required to pay a lump sum compensation of 10% on the unpaid amount, with a minimum of €25 per invoice.

Notwithstanding the above, La Buena Vida reserves the right to reclaim all unpaid goods, or goods for which payment has not been fully completed.

For any other questions regarding the delivery, return, or exchange of goods, please contact us via [email protected].